Privacy Policy
EdAgent Alliance is committed to providing quality services to you and this policy outlines our
ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
(the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and
dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the
Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal
Information we collect include: names, company details, addresses, email addresses, and phone
numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by
email, via our website www.EdAgentAlliance.com, from your website, from media and
publications, from other publicly available sources, from cookies-and from third parties. We don’t
guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your Personal Information for
secondary purposes closely related to the primary purpose, in circumstances where you would
reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at
any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Sensitive Information
When we collect Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
When we collect Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you.
However, in some circumstances we may be provided with information by third parties. In such a
case we will take reasonable steps to ensure that you are made aware of the information provided
to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Personal Information is information or an opinion that identifies an individual. Examples of Personal
Information we collect include: names, company details, addresses, email addresses, and phone
numbers.
When your Personal Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by us
for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject
to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
EdAgent Alliance will not charge any fee for your access request but may charge an administrative
fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before
releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to
make sure that your Personal Information is accurate, complete and up to date. If you find that the
information we have is not up to date or is inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to provide quality services to you
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
EdAgent Alliance
Complaints and Appeals Policy
EdAgent Alliance (EA) treats all Recruitment Partner complaints and appeals as a priority. A
resolution dispute process will occur in a timely manner provided that EA is informed of the
complaint or appeal. To assist EA in helping to resolve a complaint or appeal, we request that the
following procedure be followed.
Complaint or Appeal Procedure
STEP 1:
Talk to an EA staff member in person, via phone 1300 010 005 or email at
If dissatisfied with outcome:
STEP 2:
Write down your problem and submit your formal complaint to the General Manager at EdAgent Alliance via email
If dissatisfied with outcome:
STEP 3:
Lodge complaint or appeal to the EA Chief Executive Officer (CEO).
You have the right to be accompanied by a support person of your choice at any stage. Your
Recruitment Partner agreement will be maintained while the complaints or appeals process is
ongoing.
1. Complainants may raise an informal complaint by speaking with any EA staff member.
2. Should the issue not be resolved then write a letter explaining your complaint including any
supporting evidence, in the form of a letter or an email, clearly marked “to the attention of” General
Manager Operations. Your complaint is now considered a formal complaint. The process will
commence within 10 working days of the receipt of the formal complaint and all reasonable
measures will be taken to finalise the process as soon as practicable.
3. If a complainant is dissatisfied with the outcome of their formal complaint, they may lodge an
internal appeal with the EdAgent Alliance CEO within 20 working days of receiving notification. The
EdAgent Alliance CEO will appoint an appropriate person or committee (who is independent from
the complaint or appeal) to consult with the complainant and other relevant parties within 10
working days.
Disclaimer
EdAgent Alliance makes every effort to ensure that the information contained in its website is
accurate and up to date. We ask that you periodically check this website for the latest details and
information pertaining to all applicable policies and information to ensure latest versions and
accuracy of information.
EdAgent Alliance, in affiliation with its agent and industry partners, as well as EdAgent Alliance
employees will not be liable for any cost or damage arising directly or indirectly from the possession,
publication, use of, or dependence on, information obtained from this Website –
www.EdAgentAlliance.com . It is provided in confidence without direct or indirect guarantee.
EdAgent Alliance reserves the right to change or delete any material or information from its website
without notice.
Disclaimer
External Websites
The EdAgent Alliance website contains links to external sites which are not related to EdAgent
Alliance. The information, products or services in these external sites have not been endorsed or
approved by EdAgent Alliance. EdAgent Alliance is not responsible for the accuracy or privacy
practices of other such sites. We encourage you to be aware that when you leave the EdAgent
Alliance site to link with such external sites, that you read
